Return Policy

Returns

Our policy lasts 7 days from the delivery date. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a discount of the same amount will be applied on the next purchase you make with us or it will be refunded using the original form of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted as banking policies indicate a 7-15 days processing period.
Next, contact your bank. There is often some processing time before a refund is posted which is different for every bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@macazo.ae
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be cash refunded, only discount vouchers would be issued to be used on your next order.
Exchanges
In order to provide you the hassle free shopping experience. We offer free exchanges on specific items.
For GCC customers, This means, that if you place an order and you are not satisfied by the products received, you can exchange your items free of charge, we cover the return shipping fees and you can shop another items of the same value from our website.
Shipping
To return your product please send us an email at info@macazo.ae

Deliveries

Our delivery info below gives a breakdown of the different areas we deliver to, schedules and timings, plus delivery fees for each. If you have a question, or your area isn’t on the list, please email us on info@macazo.ae
Deliveries within 24 hours, if you order before 6pm
Free Deliveries on a minimum order of 200AED
Delivery Time: Every day (except Friday) from 9am to 6pm